Connect securely. Grow together.Automate your SSL workflows with the API
FREQUENTLY ASKED QUESTIONS

Let’s clear up
what you’re wondering about.

Here you’ll find answers to the questions we hear most often, from becoming a reseller to certificate delivery.

01How do I become an SSLCipher reseller?

Create your free reseller account on the sign-up page; your account opens on the Standard package. Once you top up your balance via bank transfer, you can place your first certificate order from the panel or via the API.

02Where can I see certificate prices?

You can see the 1-year reseller prices for all packages on the Reseller Pricing page without signing up. Prices for options such as multi-year terms and additional domains are shown on the order screen. Prices are in USD and exclude VAT.

03What is the main difference between DV, OV and EV?

The difference is the scope of identity validation. DV validates domain control, OV also validates the organization’s identity, and EV includes a more detailed organization vetting. This distinction alone does not mean stronger connection encryption.

04When will my certificate be ready to use?

After you order, domain validation is completed. OV and EV products also require organization vetting. Delivery time depends on the certificate authority and the validation steps; you can track your order status in the panel.

05Can I integrate it into my own software?

Yes. With the REST API, you can list products, create orders and track certificate status. You need to create an API key in the panel and add your server’s IP address to the allowlist.

06How do I get support for an existing order?

Open a ticket from the Support section in the reseller panel. Include the relevant order number and describe what you’re experiencing. You can track your ticket and the replies from the same screen.

07Does Wildcard SSL cover all subdomains?

Wildcard covers the same-level subdomains of the specified domain. For example, *.example.com is valid for app.example.com but not for api.app.example.com. Check whether the root domain is covered in the product you select.

08In which formats can I download the certificate?

In the panel, you can use the PEM, ZIP and PFX download options your order supports. Which format you need depends on the server or application where you’ll install the certificate.

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